Several studies in cognitive neuroscience have investigated the cognitive and affective
modulation of pain. By contrast, fewer studies have focused on the social modulation of pain …

To date, the field of emotion regulation (ER) has largely focused on intrinsic ER (ie,
regulation of one's own emotions) and has only recently started to investigate extrinsic ER …

Social virtual reality (social VR) platforms are gaining popularity among users. Previous
qualitative research suggests that feelings of presence can make these platforms an …

While the service literature repeatedly emphasizes the role of empathy in service
interactions, studies on empathy in customer-employee interactions are nearly absent. This …

Empathy is vital to successful teamwork in the hospitality industry, but the effects of empathy
on team members' interpersonal relationships have gone largely overlooked. This study …

Studies of empathy and empathy-related responding show that while some people respond
to observing the suffering of another with a prosocial concern and urge to help the suffering …

Purpose Empathy is a core characteristic of helping and caring interactions and thus is
fundamental to service. Yet, to date, service marketing literature has focused on a restricted …

The link between empathy and prosocial behavior has been the subject of empirical
investigation for decades. This author presents a selective review of this work and a …

The present article examines the interpersonal and intrapersonal antecedents and
consequences of food offering. Food offering is one of the earliest biobehavioral regulatory …

Sixteen in-depth interviews with Belgian crisis communication practitioners were conducted
to get their perspectives on the role of empathy in crisis communication. While …