An examination of the effects of employee words in organizational crisis: Public forgiveness and behavioral intentions

Y Lee - International Journal of Business Communication, 2022 - journals.sagepub.com
This study examines how employees' messages about a corporate crisis affect external
publics' attitudes and behaviors toward an organization. Specifically, the study investigates …

Online Reviews and Brand Reputation Management in the Digital Landscape: Exploring Moderating Role of Product Type

MA Bhatti, WA Alawad - Transnational Marketing Journal, 2023 - transnationalmarket.com
This study aims to examine the relationships between various factors, such as review
quality, source reliability, response speed, social media engagement, and brand reputation …

Enforcing Brands to Be More Sustainable: The Power of Online Consumer Reviews

F Ağlargöz - Social and Sustainability Marketing, 2021 - taylorfrancis.com
“People are coming to recognize that connection, both to others and to Nature herself, is the
wellspring of human happiness.” Helena Norberg-Hodge, Research Problem: How do …

The Impact of Advertising Appeals on Consumers' Perception of an Advertisement for a Technical Product and the Moderating Roles of Endorser Type and Endorser …

K Skupin, A Beldad, M Tempelman - … Proceedings of the 2019 Academy of …, 2020 - Springer
Companies market their products by employing various elements in their advertisements.
Previous studies have shown that the use of different types of endorsers (eg, product …

Pengaruh Online Review Youtube Terhadap Minat Beli Mobil Toyota Rush 2018 dengan Dimediasi Sikap Konsumen

MBA Anas Hidayat - 2018 - dspace.uii.ac.id
Penelitian ini secara umum bertujuan untuk menganalisis online review YouTube terhadap
minat beli mobil Toyota Rush tahun 2018 pada pengguna channel otomotif YouTube …

Congruence Effects in Online Customer Reviews: The Mediating Role of Perceived Information Relevance

G Lee, HY Kim - International Textile and Apparel …, 2020 - iastatedigitalpress.com
This study investigated how a congruence between a message appeal of online reviews
and shopping orientation affects perceived information relevance and, in turn, leads to …

Dampak Kredibilitas, Kualitas, dan Kuantitas e-WOM pada Pengguna Platform YouTube terhadap Niat Beli Produk Maybelline (Studi Kasus: Mahasiswa Program …

A Abdurrahman - 2020 - dspace.uii.ac.id
Word of mouth (WOM) sering dipahami sebagai opini dari individu/kelompok tentang suatu
produk yang dibuat secara online. Di situs web e-commerce disebut sebagai EC-e-WOM …