Context Software and information system are everywhere and the projects involving them
are becoming more complex. However, these projects performance patterns are not …

Abstract The Web of Data is an emerging research field that contributes to make better
decisions because it gathers, combines and analyses different data sources available …

El objetivo del presente trabajo es presentar los resultados del estudio sobre el estado y
alcances del gobierno de TI y la gestión de TI en las entidades públicas de la ciudad de …

Abstract Information technology is a necessity for companies and organizations. To ensure
the continuity of information technology business processes, it is also very necessary that …

Due to an unsatisfying demographic development in most European states, companies have
to solve a trade-off between a needed increasement of productivity on the other hand and …

Interactions among people have substantially changed since the emergence of social
networks, the expansion of the Internet and the proliferation of connected mobile devices …

The ITIL framework provides best practice guidance for Information Technology Service
Management (ITSM) that includes a set of ample publications providing detailed guidelines …

IT Service Management adalah salah satu cara untuk mengelola layanan teknologi
informasi. Layanan teknologi perlu dikelola dengan baik untuk mendapatkan output dalam …

Abstract Information Technology (IT) plays an important role in organizations, particularly in
small and medium-sized enterprises (SMEs). These firms have a simple structure with less …

El objetivo del presente trabajo es la presentación de los resultados del estado y alcances
del gobierno de TI y la gestión de TI en las entidades públicas de la ciudad de Manizales …