Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …

Purpose This systematic review synthesizes the recent literature (2010–2020) on hospitality
employees' emotions, affect and moods. This study has three objectives: to clarify the …

This study meta-analytically examined 35 antecedents of turnover intention in the hospitality
industry. Results based on 391 correlations from 144 independent studies indicated that …

This study examined the effects of emotional intelligence and emotional labor on job
satisfaction in a moderated mediation model, which posits surface and deep acting …

The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …

What is work? Why is it important? People frequently say that they work to make a living, but
many who have enough money on which to live feel unhappy when they have no work to do …

This study develops and tests a research model which investigates the impact of workload
and supervisor support on emotional exhaustion and analyzes its consequences for critical …

Online service failure: antecedents, moderators and consequences | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Many consumers feel overwhelmed by the unwieldy glut of information on peer-review
websites (eg, Yelp). Review helpfulness as a peer-rating mechanism on these websites …

Purpose This study aims to examine the effects of individual and job-related characteristics
on employees' work engagement and its influence on their performance outcomes. This …