Background Chatbots, or conversational agents, have emerged as significant tools in health
care, driven by advancements in artificial intelligence and digital technology. These …

Artificial Intelligence (AI)-enabled conversational agents (CAs) increasingly transform online
customer service by acting as frontline workers. Understanding employees' attitudes toward …

At the intersection of artificial intelligence (AI) and healthcare, it is essential that clinicians
grasp the ability of chatbots. AI-powered chatbots such as ChatGPT are being explored for …

Balancing teaching national, regional, and foreign languages presents a challenge for
higher education, illustrated by the use of hypertext for multilingual communication. This …

Purpose We investigate how individuals with Limited English Proficiency (LEP) seek,
access, and evaluate traditional and online sources they rely on for health information …

Background Same-day discharge (SDD) after total joint arthroplasty (TJA) is safe and cost
effective. However, benefits may be offset by the potential cost of emergency department …

Orthopedic clinics are becoming strained with clinical volume outpacing resources and
personnel. Patient engagement platforms can help bridge the communication and …

Background Utilizing conversational analytics in orthopaedic surgery may provide insights
into patients' experiences and outcomes. This study retrospectively assessed how patients …

The healthcare sector is undergoing a digital revolution due to the rapid growth of
technology, and AI technologies are becoming more commonplace in the sector. Chatbots …

Patient experience (PX) is an important reflection of healthcare quality and is highly related
to patient health outcomes and hospital reputation of within the communities they serve. PX …