Incorporating Functional Quality into Usability Model of E-Commerce Application.

HA Hutahaean, A Ruwaida, NLS Saraswati Adnyani… - TEM Journal, 2024 - ceeol.com
E-commerce application usability refers to the design and functional aspects that facilitate
user interaction and goal achievement. Well-designed usability of e-commerce applications …

The Effect of Digital Marketing Strategy and Service Quality on Customer Satisfaction in the Indonesian E-Commerce Industry

DN Misidawati, D Darmiono, EK Devi… - … of Management and …, 2023 - journal.sinergi.or.id
This study investigates the influence of digital marketing strategy and service quality on
customer satisfaction within the Indonesian e-commerce industry. Driven by the significant …