The recent digital revolution led robots to become integrated more than ever into different
domains such as agricultural, medical, industrial, military, police (law enforcement), and …

Smart cities have brought significant improvements in quality of life and services to citizens
and urban environments. They are fully enabled to control the physical objects in real time …

Purpose The service sector is at an inflection point with regard to productivity gains and
service industrialization similar to the industrial revolution in manufacturing that started in the …

Services are changing at an impressive pace boosted by the technological advances felt in
Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research …

The Internet of Things is becoming increasingly widespread in home environments.
Consumers are transforming their homes into smart homes, with internet-connected sensors …

Despite the growing body of research exploring factors associated with service robot
adoption, the existing comprehension of this emerging technology remains largely …

This study undertakes a systematic review of Artificial Intelligence and its applications to
service encounters and the hospitality industry by reviewing publications that (1) mainly …

Despite growing concerns about security and privacy of Internet of Things (IoT) devices,
consumers generally do not have access to security and privacy information when …

Many modern cities strive to integrate information technology into every aspect of city life to
create so-called smart cities. Smart cities rely on a large number of application areas and …

As devices with always-on microphones located in people's homes, smart speakers have
significant privacy implications. We surveyed smart speaker owners about their beliefs …