The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

While consumer engagement and value cocreation research proliferate, it is important to
explore these concepts from an ecosystem-based multi-stakeholder perspective as …

Customer experience research: intellectual structure and future research opportunities |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

This paper introduces a conceptual framework aiming to broaden the discussion on
resilience for the design of public services. From a theoretical point of view, the paper …

Despite the emphasis on actors in the market-shaping literature, the market-shaping roles
and heterogeneity of market actors have mostly been aggregated into overarching practices …

Purpose The purpose of this research is to explore the role of identity for consumers with
disabilities in a retail context. Understanding disability identity is critical to ensuring inclusion …

Purpose This paper aims to examine the change of institutional logics in actors' practices
within crowdfunding platforms, seen as open collaborative ecosystems …

Drawing on service-dominant logic's institutional view of market innovation, this study
investigated how the institutional reconciliation of institutional complexity at the individual …

Acknowledging the importance of institutional pluralism and food service firms' dynamic
capacity theory, this research examines customer service perception that could apply to …

This paper contributes to a better understanding of the complex phenomenon of institutions
and the moderation of the main antecedents of business customer experience. Following a …