Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

In recent years we have witnessed a growing number of companies and institutions
embedding game mechanics and game design techniques in all types of information …

In the era disruptive technology the emergence of artificial intelligence has fundamentally
improved banking operations. The execution of artificial intelligence is no longer …

Purpose Despite the wide availability of internet banking, levels of intention to use such
facilities remain variable between countries. The purpose of this paper is to focus on e …

Purpose Internet banking services are proven to be much advantageous and convenient
during COVID-19 pandemic. However, vibrant networking designs and dynamic changes in …

Consumption can be more than just a necessity; it can become a leisure activity. With the
emergence of e-commerce and social media, products and services are just one click away; …

This research investigates perceptions about online content attractiveness, interactive
engagement and real time conversation capabilities through travel and tourism social media …

Purpose The proliferation of information technology has changed the banking system
globally. Internet technology has not only allowed banks to offer products and services but …

Purpose The expansion of information technology (IT) has become a great challenge in the
business world today. Benefits from IT investment are only realized through sustained …

Purpose The increasing innovation and urgent need of up-to-date and convenient
information systems have gained high importance in financial sector. Several banks have …