India is a fast-rising power in today's world. Over the past decade India's policy of
liberalization has greatly enhanced its economic power, and its policy of nuclearization has …

Purpose–The primary objective of this paper is to investigate the attitudes, feelings and
perceptions of Australian consumers towards service frontline employees with accents that …

Guided by communication accommodation theory, the current study examined the effects of
accent stereotyping on native English speakers'(N= 243) perceptions of and willingness to …

We employ design science research to develop a process model for the management of
globally distributed software development (GDSD) projects. The model provides guidance …

Fair access to employment is vital for improving social mobility in Britain today. As language
is not explicitly protected by the Equality Act 2010, accent can become a proxy for other …

The use of machine learning (ML)-powered speech technologies has increased significantly
in recent years [40, 56, 72]. The datasets used for training speech models often represent …

Purpose The purpose of this paper is to better understand the impact of intercultural
communication and personality on customer satisfaction and loyalty in grocery retailing. In …

People are using intelligent virtual assistants (IVAs) more than ever before. Today's IVAs can
be customized with unique voices including both gender and accent cues. Following …

The article presents a comprehensive and conceptual framework on key factors of
intercultural interaction influencing customer satisfaction, which is one of the most important …

Methods Outsourcing is rapidly spreading around the globe. For a close-up analysis of how
it operates, I focus specifically on contracts from the United States and United Kingdom, to …