[HTML][HTML] Conceptualization and operationalization of empathy in design research
A Surma-Aho, K Hölttä-Otto - Design Studies, 2022 - Elsevier
Highlights•Core concepts of empathy in design are proposed to clarify its
definition.•Empirical indicators for empathy are reviewed to support future research.•Many …
definition.•Empirical indicators for empathy are reviewed to support future research.•Many …
Reading users' minds from what they say: An investigation into llm-based empathic mental inference
In human-centered design, developing a comprehensive and in-depth understanding of
user experiences—empathic understanding—is paramount for designing products that truly …
user experiences—empathic understanding—is paramount for designing products that truly …
Microfoundations of dynamic design capabilities: An empirical analysis of “excellent” Italian design firms
This article investigates how managers of firms awarded for their design excellence build
organizational‐level design‐related dynamic capabilities by selecting designers with …
organizational‐level design‐related dynamic capabilities by selecting designers with …
Toward artificial empathy for human-centered design
In the early stages of the design process, designers explore opportunities by discovering
unmet needs and developing innovative concepts as potential solutions. From a human …
unmet needs and developing innovative concepts as potential solutions. From a human …
Empathy in design scale: Development and initial insights
Empathy towards users is crucial to the design of user-centered technologies and services.
Previous research focused on defining empathy and its role in the design process for …
Previous research focused on defining empathy and its role in the design process for …
Extreme-user conditions to enhance design creativity and empathy-application using visual impairment
Extreme-users who experience physical, sensory or cognitive challenges can help identify
latent needs across a majority of the general population users. Identifying these latent needs …
latent needs across a majority of the general population users. Identifying these latent needs …
Toward artificial empathy for human-centered design: a framework
In the early stages of the design process, designers explore opportunities by discovering
unmet needs and developing innovative concepts as potential solutions. From a human …
unmet needs and developing innovative concepts as potential solutions. From a human …
Development of the Empathy in Design Scale: Measuring Employees' Empathy Toward Users in Service Design
L Drouet, K Bongard-Blanchy… - Interacting with …, 2024 - academic.oup.com
To design user-centered services, it is essential to build empathy toward users. It is hence
strategic to trigger empathy for users among professionals concerned with shaping service …
strategic to trigger empathy for users among professionals concerned with shaping service …
Inconstant Empathy—Interpersonal Factors That Influence the Incompleteness of User Understanding
J Li, K Hölttä-Otto - Journal of Mechanical Design, 2023 - asmedigitalcollection.asme.org
Empathy can help designers discover and fulfill users' latent needs in design, which can
lead to better design solutions. To achieve deep user understanding, designers utilize their …
lead to better design solutions. To achieve deep user understanding, designers utilize their …
Under the umbrella: components of empathy in psychology and design
Empathy is argued to be a key factor for a successful design discussion. However, such
causality cannot be empirically proven based on how empathy is currently defined in design …
causality cannot be empirically proven based on how empathy is currently defined in design …