Exploring the online doctor-patient interaction on patient satisfaction based on text mining and empirical analysis

S Chen, X Guo, T Wu, X Ju - Information Processing & Management, 2020 - Elsevier
In the online health community, the doctor-patient interaction is one of the most important
functional modules. A large volume of unstructured text data has been generated in the …

[HTML][HTML] Medical AI and human dignity: Contrasting perceptions of human and artificially intelligent (AI) decision making in diagnostic and medical resource allocation …

P Formosa, W Rogers, Y Griep, S Bankins… - Computers in Human …, 2022 - Elsevier
Abstract Forms of Artificial Intelligence (AI) are already being deployed into clinical settings
and research into its future healthcare uses is accelerating. Despite this trajectory, more …

What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach

AM Shah, X Yan, S Tariq, M Ali - Information Processing & Management, 2021 - Elsevier
A large volume of patients' opinions—as online doctor reviews (ODRs)—are available
online in order to access, analyze, and improve patients' perceptions about the quality of …

Converting readers to patients? From free to paid knowledge-sharing in online health communities

F Meng, X Zhang, L Liu, C Ren - Information Processing & Management, 2021 - Elsevier
Although the sharing of knowledge in online health communities (OHCs) has been explored
in recent years, little research has been done to explore the relationship between general …

Examining different factors in web-based patients' decision-making process: systematic review on digital platforms for clinical decision support system

AM Shah, W Muhammad, K Lee, RA Naqvi - International Journal of …, 2021 - mdpi.com
(1) Background: The appearance of physician rating websites (PRWs) has raised
researchers' interest in the online healthcare field, particularly how users consume …

General knowledge-sharing and patient engagement in online health communities: an inverted U-shaped relationship

F Meng, Y Liu, X Zhang, L Liu - Journal of Knowledge Management, 2024 - emerald.com
Purpose Effectively engaging patients is critical for the sustainable development of online
health communities (OHCs). Although physicians' general knowledge-sharing, which is free …

Which voice are you satisfied with? Understanding the physician–patient voice interactions on online health platforms

S Liu, G Si, B Gao - Decision Support Systems, 2022 - Elsevier
Patients are usually sensitive to physicians' attitude and behavior when physicians make
decisions in patients' consultations. However, the consequences of physicians' interactive …

What motivates physicians to share free health information on online health platforms?

X Zhang, F Guo, T Xu, Y Li - Information Processing & Management, 2020 - Elsevier
Online platforms enable physicians to share health and medical information with the public;
however, little research has been conducted to explore why physicians share free health …

Adoption of online follow-up service by patients: an empirical study based on the elaboration likelihood model

CR Li, E Zhang, JT Han - Computers in human behavior, 2021 - Elsevier
The rapid development of Web 2.0 technologies has made it possible for online health
communities to provide convenient platforms that enable doctors to provide medical services …

Evaluating the social value of online health information for third-party patients: Is uncertainty always bad?

Y Liu, C Ren, D Shi, K Li, X Zhang - Information Processing & Management, 2020 - Elsevier
Online health interactions (OHIs) can benefit patients, physicians, and society. However,
little research has been conducted that studies the social value of OHIs for third-party …