Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications

TM Brill, L Munoz, RJ Miller - The role of smart technologies in …, 2022 - taylorfrancis.com
Digital assistants (eg, Apple's Siri, Amazon's Alexa, Google's Google Assistant) are highly
complex and advanced artificial intelligence (AI) based technologies. Individuals can use …

An empirical investigation of signaling in reward-based crowdfunding

MM Kunz, U Bretschneider, M Erler… - Electronic Commerce …, 2017 - Springer
Start-ups often face the challenge of a shortage of capital, the so-called funding gap, which
can be overcome by raising small amounts of money from a large number of individuals. As …

The double-edged sword of delivery guarantee in E-commerce

H Yang, Y Zhang, K Chen, J Li - Decision Support Systems, 2023 - Elsevier
E-commerce retailers (e-tailers) are increasingly competing in order fulfillment to win over
customers. Delivery guarantee emerges as a key competitive factor. Prior studies have …

Signaling theory and its relevance in international marketing: a systematic review and future research agenda

ZA Shahid, MI Tariq, J Paul, SA Naqvi… - International Marketing …, 2024 - emerald.com
Purpose The purpose of this paper is to analyze to what extent and in what ways signaling
theory has been explored within the field of international marketing. This paper …

Green ECB speeches matter

G Neszveda, B Siket - Journal of Sustainable Finance & Investment, 2023 - Taylor & Francis
We test the impact of green communication by the European Central Bank since a large part
of the information from central banks comes from verbal communication. Developing and …

The impact of digital trends on marketing

D Blazheska, N Ristovska… - UTMS Journal of …, 2020 - econstor.eu
The growing presence of the internet in people's daily lives gives us the right to think about
the growing use of digital marketing. Companies should use the internet and social networks …

[图书][B] Marketing and the customer value chain: integrating marketing and supply chain management

T Fotiadis, D Folinas, K Vasileiou, A Konstantoglou - 2022 - taylorfrancis.com
Marketing and supply chain management have a symbiotic relationship within any
enterprise, and together they are vital for a company's viability and success. This book offers …

Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees

S Sharifi - Journal of Hospitality Marketing & Management, 2019 - Taylor & Francis
These days, many consumers are likely to read online consumer reviews before making a
purchase decision (eg, hotel booking). Online consumer reviews may be purely positive or …

Retrospective: Tracking service failures and employee recovery efforts

KD Hoffman, SW Kelley, HM Rotalsky - Journal of Services Marketing, 2016 - emerald.com
Purpose The purpose of this paper is to provide an evaluation of the findings first put forward
in the article Tracking Service Failures and Employee Recovery Efforts with the benefit of …

The impacts of hotels' error management culture on customer engagement behaviors (CEBs)

W Wei, N Hua, X Fu, P Guchait - International Journal of …, 2017 - emerald.com
Purpose Drawing upon an error management perspective, this study aims to examine how
in the wake of an information security breach, a hotel's error management culture influences …