This article describes the origins of the work system model and the Balance Theory, which
were developed as a way of integrating knowledge about work from various bodies of …

Background: Little is known about processes by which proactive primary care teams might
activate their patients. We examine the role of trust in patient-physician relationships for …

The purpose of the paper is to identify and describe the themes underlying four concepts:
client orientation, client involvement, provider empowerment, and client empowerment …

Purpose The purpose of this paper is to ascertain how perceived service quality mediates
employees' customer orientation and customer satisfaction in the public utility sector …

Sağlık sektöründe kalite anlayışının gelişmesiyle birlikte, hizmet kalitesinin en önemli
göstergelerinden biri olan “hasta memnuniyeti” kavramı da önem kazanmaya başlamıştır. Bu …

Purpose–The purpose of the present study is to measure the level of public service quality in
a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece …

The thin film technology liquid‐crystal displays (TFT‐LCD) industry has become one of the
main industries in Taiwan. In this research, we take Taiwanese TFT‐LCD industrial …

Les organisations et les administrations publiques se trouvent dans une dynamique de
réformes depuis plusieurs décennies. De nouveaux principes et outils de gestion sont mis …

Purpose–Despite an extensive body of research on brand loyalty, it has been demonstrated
that customer‐based brand research is still in a state of evolution. The purpose of this paper …

This paper seeks to examine the role of customer orientation in a model of affective and
behavioural job outcomes grounded in Bagozzi's reformulation of attitude theory in the new …