[PDF] researchgate.net

[PDF][PDF] Education quality process model and its influence on students' perceived service quality

CL Kwek, TC Lau, HP Tan - International journal of business and …, 2010 - researchgate.net
Abstract Service quality has become an important topic in the services marketing literature
because it affects the cost, profitability, customer satisfaction, and customer retention …
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[PDF] semanticscholar.org

[PDF][PDF] Education Quality Process Model and Its Influence on Students' Perceived Service Quality

CL Kwek, TC Lau, HP Tan - International Journal of …, 2010 - pdfs.semanticscholar.org
Abstract Service quality has become an important topic in the services marketing literature
because it affects the cost, profitability, customer satisfaction, and customer retention …