An optimization method for handling incomplete and conflicting opinions in quality function deployment based on consistency and consensus reaching process

J Xiao, X Wang - Computers & Industrial Engineering, 2024 - Elsevier
Abstract Quality Function Deployment (QFD) is a highly regarded customer-oriented quality
management tool, and its key step is to obtain the importance ratings of Customer …

Consensus-driven methodology to managing diversity and complex linguistic ratings in quality function deployment: An optimization-based approach

J Xiao, X Wang, B Zhang, H Zhang - Journal of the Operational …, 2023 - Taylor & Francis
Quality function deployment (QFD) is a quality management tool that can effectively
transform customer requirements (CRs) into engineering characteristics (ECs) of services or …

New approach for quality function deployment based on multi-granular unbalanced linguistic information and consensus reaching process

YJ Han, MM Cao, HC Liu - Applied Soft Computing, 2023 - Elsevier
As a widely used product improvement technique, the quality function deployment (QFD)
can satisfy customer requirements and realize higher customer satisfaction by translating …

Coping with diversity ratings in prioritizing design requirements in quality function deployment: A consensus-based approach with minimum-maximum adjustments

J Xiao, X Wang, H Zhang - Computers & Industrial Engineering, 2022 - Elsevier
Quality function deployment (QFD) is a powerful customer-driven quality management tool
that improves product quality by translating customer requirements (CRs) into design …

An integrated linguistic-based group decision-making approach for quality function deployment

XT Wang, W Xiong - Expert Systems with Applications, 2011 - Elsevier
Quality function deployment (QFD) is a well-known customer-driven approach for new or
improved product/service design and development to maximize customer satisfaction. A …

A new integrated approach for engineering characteristic prioritization in quality function deployment

YJ Ping, R Liu, W Lin, HC Liu - Advanced Engineering Informatics, 2020 - Elsevier
As a customer-driven quality improvement tool, quality function deployment (QFD) can
convert customer requirements (CRs) into appropriate engineering characteristics (ECs) in …

New approach for quality function deployment based on social network analysis and interval 2-tuple Pythagorean fuzzy linguistic information

J Wang, HC Liu, H Shi, W Guo, JY Zhu - Computers & Industrial …, 2023 - Elsevier
Quality function deployment (QFD) is a useful quality management tool for the transformation
of customer requirements (CRs) into engineering characteristics (ECs) in product …

Customer-oriented product and service design by a novel quality function deployment framework with complex linguistic evaluations

X Wu, H Liao - Information Processing & Management, 2021 - Elsevier
Quality function deployment (QFD), as a widely-used quality management method, can
effectively capture customers' preferences of products and services by involving lots of …

A novel approach to relative importance ratings of customer requirements in QFD based on probabilistic linguistic preferences

Y Du, D Liu - Fuzzy Optimization and Decision Making, 2021 - Springer
Quality function deployment (QFD) is a customer-oriented product/service design tool with
diversified team members reaching a consensus in developing a new or an improved …

A group decision-making approach to uncertain quality function deployment based on fuzzy preference relation and fuzzy majority

HB Yan, T Ma - European Journal of Operational Research, 2015 - Elsevier
Quality function deployment (QFD) is one of the very effective customer-driven quality
system tools typically applied to fulfill customer needs or requirements (CRs). It is a crucial …