Methods: This research was a cross-sectional study. First, reviewing the literature and using
experts' viewpoints and convening a panel of experts, the dimensions of performance have …

Human resources are the most important assets for every organisation and their ways of
behaviour, operation, activities and functions could lead to the improvement the …

Abstract Introduction: BALANCED SCORECARD (BSC) is regarded as one of the successful
tools in performance measurement. However, it neither absolutely nor comparatively …

Healthcare sector is a complex area unique in all its characteristics. Due to its multi
dimensional nature it is very difficult to approach the measurement of the performance of …

Objectives Hospitals as integrated parts of the wide-ranging health care systems have
dominant focus on health care provision to meet, maintain and promote people's health …

The purpose of this research is to realise how organisations have been sustaining their
growth through applying service quality. Considering that Mellat, Melli and Central Saderat …

Establishing justice in healthcare services is currently a major challenge for public
healthcare systems, especially in developing countries. Inadequate distribution of resources …

Quality evaluation of healthcare establishment (HCE) is a difficult process as it involves
multiple components of quality criteria with various factors and sub-factors therein. Further …

Providing better hospital service quality is one of the major concerns of healthcare industry
in the world. Since health services in Turkey are provided in a very competitive environment …

Introduction: Hospitals performance indicators will help monitoring, evaluation and decision
making and therefore must be selected and ranked accurately. The aim of the present study …