Purpose The purpose of this paper is to formulate and validate a measurement model to
evaluate the service quality of cultural centers. This study aims to expand the domain of …

In resorts, service quality refers to the overall level of guest satisfaction during their stay. This
includes a variety of factors, such as the friendliness and helpfulness of the staff, the …

The objective of the present study was to explore visitors' expectations and perceptions of
museum service quality. The study was conducted using a 24-item questionnaire, based on …

The aim of this study is to focus on hotel service quality from the SERVQUAL model by
comparing six nationality, high ranking of customers in this hotel. To understand differences …

The aim of this study is to focus on hotel service quality based on the application of 29
characteristic indicators from the SERVQUAL model by comparing two hotel types, namely …

The study purpose is to identify which dimension that is the best predictor of overall service
quality, in terms of generating an outcome that identifies dimensions regarding service …

Since the success of heritage attractions is dependent upon the quality of the visitor's
experience, it is imperative for attractions providers to understand how the elements of their …

Persian Heritage, which was held in Isfahan, Iran, July 16À17, 2016. A cursory review of the
individual presentations at the two-day event suggested that, while some remained within …

Sažetak This paper identifies the results of a questionnaire designed to measure service
quality in spa hotels in the Republic of Serbia. Service quality was measured with a model …

The purpose of this study is to investigate the dimensions of hotel service quality, to assess
relative importance of them and to evaluate service quality of Tehran hotels in terms of …