A generational study of employees' customer orientation: a motivational viewpoint in pandemic time

AB Mahmoud, N Grigoriou, L Fuxman… - Journal of Strategic …, 2022 - Taylor & Francis
This study represents a scholarly endeavour to explore the effects of Covid-19 perceptions
on customer orientation via job insecurity, burnout and workplace motivation alongside …

Customer incivility and employee outcomes in the new service marketplace

H Hwang, WM Hur, Y Shin, Y Kim - Journal of Services Marketing, 2022 - emerald.com
Purpose Due to volatile changes and crises in the business environment, frontline service
employees (FSEs) are faced with increasing work stressors in the new service marketplace …

Does fear of COVID-19 undermine career optimism? A time-lagged quantitative inquiry of non-managerial employees

B Ahmad, S Bilal - Kybernetes, 2023 - emerald.com
Purpose This study intends to examine the impact of a fear of coronavirus disease 2019
(COVID-19) on workers' career optimism via perceived job insecurity among non …

Are business-to-business employees more engaged or burned out amid a global health crisis: A comparative study

DR Edmondson, LM Matthews - Journal of Business-to-Business …, 2022 - Taylor & Francis
Purpose The most recent health crisis, COVID-19, has been the greatest disruptor to society
in centuries. This disruption has significantly impacted how business-to-business …

Understanding employees' responses to the COVID‐19 pandemic: The attractiveness of healthcare jobs

H AL‐Abrrow, M Al‐Maatoq, RK Alharbi… - Global Business and …, 2021 - Wiley Online Library
The purpose of this study was to examine the impact of COVID‐19 on the attractiveness of
work in the Iraqi health sector by looking at the mediating role of employees' attitudes. A …

Locus of control as a moderator of the effects of COVID‐19 perceptions on job insecurity, psychosocial, organisational, and job outcomes for MENA region hospitality …

AB Mahmoud, WD Reisel, L Fuxman… - European …, 2022 - Wiley Online Library
We develop and test an integrated model to understand how individual differences based on
internal or external locus of control influence the effects of COVID‐19 perceptions on job …

[HTML][HTML] Data on corona-virus readiness strategies influencing customer satisfaction and customer behavioural intentions in South African retail stores

TF Rukuni, ET Maziriri - Data in brief, 2020 - Elsevier
This article presents raw inferential statistical data that determined the coronavirus
readiness strategies at retail stores in South Africa and their consequences for consumer …

Fear of COVID-19 and employee engagement: does emotional stability matter?

S Shaheen, S Zulfiqar, B Ahmad… - International Journal of …, 2024 - emerald.com
Purpose Fear of COVID-19 is a new workplace hazard that has made drastic changes at
workplaces globally. Based on the conservation of resource (COR) theory, this research …

[HTML][HTML] Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate

B Kim, H Yu, Y Huang, S Lee - International journal of hospitality …, 2023 - Elsevier
In response to the unprecedented pandemic in recent history, COVID-19 vaccination
mandates in the US caused significant changes and disruption in hospitality operations and …

Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers

S Sawang, CC Lee, CY Chou, NV Vighnesh… - Journal of Retailing and …, 2023 - Elsevier
The COVID-19 pandemic has altered consumer behaviour, leading to varying levels of
perceived risk for different products and services. Companies must reassess their market …