Big data analytics is a fast evolving phenomenon, and understanding its impact on service
systems is a key research priority for service science. However, there is very little knowledge …

Purpose The purpose of this study is to identify, analyze and explain the ethical implications
that can result from the datafication of service. Design/methodology/approach This study …

Big Data combines information from diverse sources to create knowledge, make better
predictions and tailor services. This article analyzes Big Data both as a technology and an …

In this short paper, we discuss the impact of data analytics in services and delineate future
research directions for the field. After illustrating how data analytics are transforming different …

This study aims to identify, define, and prioritize ethical concerns related to big data analytics
as they pertain to individuals, organizations and society. Big data analytics is a fast evolving …

As traditionally measured, services, which include everything from transportation to retail to
healthcare to entertainment to hospitality and more, account for most economic activity …

Big data analytics is a fast-evolving phenomenon shaped by interactions among individuals,
organizations, and society. However, its ethical implications for these stakeholders remain …

Big Data combines information from diverse sources to create knowledge, make better
predictions and tailor services. This article analyzes Big Data as an industry, not a …

Changes in technology that have allowed organizations to capture, transmit, store, and
analyze data at unprecedented levels have created numerous opportunities for both the …

Business applications relying on processing of large amounts of heterogeneous data (Big
Data) are considered to be key drivers of innovation in the digital economy. However, these …