Understanding the antecedents and their effects on satisfaction is crucial, especially in
consumer marketing. Most investigations in marketing research have used the Expectation …

Expectation disconfirmation theory (EDT) posits that expectations, disconfirmation, and
performance influence customer satisfaction. While information systems researchers have …

The expectation-confirmation model (ECM) of IT continuance is a model for investigating
continued information technology (IT) usage behavior. This paper reports on a study that …

Expectation confirmation research in general, and in information systems (IS) in particular,
has produced conflicting results. In this paper, we discuss six different models of expectation …

This paper examines cognitive beliefs and affect influencing one's intention to continue
using (continuance) information systems (IS). Expectation-confirmation theory is adapted …

Expectation–confirmation theory (ECT) has long been adopted to study continuance
intention with respect to various types of products or services. A popular trend in this …

The study examines antecedents that affect information systems (IS) users' behaviour and
influence their decision to either continue or discontinue with IS use. Two models were used …

We discuss three theoretical models from met expectations research in the fields of
organizational behavior and consumer psychology. Based on the fundamental arguments in …

Expectation-confirmation theory (ECT) posits that satisfaction is determined by interplay of
prior expectations and perception of delivery. As such, there are many applications in …

Individual-level information systems adoption research has recently seen the introduction of
expectation—disconfirmation theory (EDT) to explain how and why user reactions change …