Expectation disconfirmation theory (EDT) posits that expectations, disconfirmation, and performance influence customer satisfaction. While information systems researchers have …
JYL Thong, SJ Hong, KY Tam - International Journal of human-computer …, 2006 - Elsevier
The expectation-confirmation model (ECM) of IT continuance is a model for investigating continued information technology (IT) usage behavior. This paper reports on a study that …
Expectation confirmation research in general, and in information systems (IS) in particular, has produced conflicting results. In this paper, we discuss six different models of expectation …
This paper examines cognitive beliefs and affect influencing one's intention to continue using (continuance) information systems (IS). Expectation-confirmation theory is adapted …
TC Lin, S Wu, JSC Hsu, YC Chou - Decision Support Systems, 2012 - Elsevier
Expectation–confirmation theory (ECT) has long been adopted to study continuance intention with respect to various types of products or services. A popular trend in this …
S Halilovic, M Cicic - Behaviour & Information Technology, 2013 - Taylor & Francis
The study examines antecedents that affect information systems (IS) users' behaviour and influence their decision to either continue or discontinue with IS use. Two models were used …
We discuss three theoretical models from met expectations research in the fields of organizational behavior and consumer psychology. Based on the fundamental arguments in …
JJ Jiang, G Klein - … of research on contemporary theoretical models in …, 2009 - igi-global.com
Expectation-confirmation theory (ECT) posits that satisfaction is determined by interplay of prior expectations and perception of delivery. As such, there are many applications in …
Individual-level information systems adoption research has recently seen the introduction of expectation—disconfirmation theory (EDT) to explain how and why user reactions change …