The advancement in technologies has changed the way services are delivered (Dabholkar,
2000). The licensing department of a local authority in Penang, Malaysia is the major …

The purpose of this paper is to exemplify the best practices and the lessons learnt from
successful adoption of electronic public services. Governments worldwide are developing …

India, the growing economic super-power proceeded with lightning speed towards the
adoption and successful implementation of e-governance. The Government of West Bengal …

E-government provides opportunities to deliver various services more effectively and better
serve citizens. In developing countries, e-government initiatives provide services that have …

The purpose of the survey was to assess and evaluate determinants of the demand for e-
government services among public sector employees in Limpopo Province. The survey was …

This chapter examines three issues emerging in the fields of e-government service delivery
and e-commerce—the need for and a potential structure for performance measures, the …

All around the world, the quest to improve government service delivery is becoming an
important agenda for most governments. Information and Communications Technology (ICT) …

A number of countries, in both developed and developing nations, have started e-
government programs that aim to provide public services online, improve government …

Governments across the globe are continually working to improve infrastructure for their
people. Today, the precise and accurate understanding of the factors that significantly affect …

Electronic government, or e‐government, increases the convenience and accessibility of
government services and information to citizens. Despite the benefits of e‐government …