Automatically structuring communication with a customer support center is provided. A set of
user interactions with a mobile device is received. An interactive voice response system is …

A method for providing a message-based communications infrastructure for automated call
center operation is described. A call from a telephony interface is accepted. The accepted …

A system is described including a mobile device that receives a user request to initiate a
phone call to an entity associated with an interactive-voice-response (IVR) interface of an …

BACKGROUND Many service providers offer customer services via tele phone call centers
or online chat services. Through these services a customer can reach an agent for …

A call handling platform receives a call placed by a caller. The call handling platform collects
data points based on an interaction of the caller with an interactive voice response module …

A computer system monitors a conversation between an agent and a customer. The system
extracts a voice signal from the conversation and analyzes the voice signal to detect a voice …

A user is initially trained for voice authentication within a messaging platform session. After
training and during the same session or a different session with the messaging platform …

Examples are disclosed for screening an inbound telephony call to a called party. At a
communications server, an inbound telephony call intended for a called party's telephone …

Examples are disclosed for screening an inbound telephony call to a called party. At a
communications server, an inbound telephony call intended for a called party's telephone …

In order to provide better service with self-service applications, metrics for a communication
session between a user and a self-service application are identified. Based on the metrics, a …